Terms and Conditions
Agreement between user and AtomicFilament.com
AtomicFilament.com is an E-commerce Site & manufacture of 3D Printer consumables that acts as a reseller of certain 3D printing related products.
AtomicFilament.com and its products are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of AtomicFilament.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
Proper usage ,Product returns, Order cancellations and refunds.
Atomic 3D printer filaments should be used in a safe manner with adult supervision, adequate & proper air exchange should be used to exhaust fumes generated during 3D printing. Operating temperature stated on product label should not be exceeded. SDS Sheets are available in our FAQ section & our product collection pages.
Order Cancellations & Adjustments
Orders cancelled that have been paid but not shipped will be refunded to the original payment method at customer request but will have a non-refundable 3.2% transaction fee deducted as we do not receive them back from our credit card processor. Gift Cards can be issued for the full amount if requested to avoid this deduction. If we cancel your order due to a problem on our behalf (out of stock for example) you will be issued a FULL refund. Tax Exempt orders must have proper paperwork submitted & verified prior to order placement for your account to have tax collection removed, we do not issue retroactive sales tax refunds.
We ship most items promptly and will notify you of extended delays shipping your items , we utilize USPS and FedEx Express & Ground services , we reserve the right to combine multiple orders into a single shipment. We cannot be held responsible for carrier delays. Items lost in transit will be replaced after sufficient time has passed to ensure the parcel lost and not late for arrival. Items that are marked as delivered but claimed to have not been received or stolen from the recipients property are not eligible for replacement / refund as Atomic Filament cannot guarantee the security or activity at your property. We are not responsible for items delivered to an address that was incorrectly entered on the order, we ship to the address you provide , please double check and notify us if there is a mistake ASAP. We will assist if at all possible with tracking down the package and making sure it was delivered to the correct address utilizing GPS confirmation at delivery time however we cannot be held responsible for missing/stolen packages at your location.
Products returned to us that are NOT DEFECTIVE or refused packages / non deliverable packages must arrive back to us in original sealed factory packaging with no damage to the product and in clean like new condition within 30 days from original shipment. Items returned in this manner will be subject to a 20% restocking fee which covers the 3.2% transaction charge along with inspection labor, repacking of the product, inventory management and other costs we incur accepting product back. Outbound S&H costs that we incur will also be deducted from your refund as these are fees we pay to get the product from our location to yours. Clearance / mark down items, special order & BULK sale items are non-returnable.
Defective product is extremely rare and most times we can resolve your issues via email communication and alternative printer / slicing software settings.
Product that is returned to us that is a result of a mistake or manufacturing defect made on our part will be refunded in full with NO DEDUCTIONS or a replacement will be sent out FREE OF CHARGE with shipping charges paid by us.
We may require products being claimed as defective to be returned to us for testing, not all instances will require product to be returned back to us and we may have you show proof of destruction of the defective product prior to refunds/replacements being issued , we may also require video evidence demonstrating the defect prior to replacing a product. Atomic Filament will make the decision if the product is defective and outside of specifications. Atomic Filament is not responsible for product stored improperly as many items are climate sensitive.
While AtomicFilament.com makes every effort to present accurate and reliable information, the Site is presented “as is.” Atomic Filament makes no guarantees with regard to the content or services of the Site, nor the accuracy, suitability, or reliability of any of the information or services provided on the Site. Atomic Filament makes no guarantees that the web server used to present the Site is free of harmful agents including viruses, downloadable software, or other components that could affect your computer beyond the control of Atomic Filament.
From time to time there may be information on the Site or in an email to you that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Atomic Filament reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Atomic Filament is not responsible for typographical / photographic errors or manufacturers’ price increases and reserves the right to cancel and refund orders placed with erroneous pricing.
All prices are good for mail order and Internet only. The prices displayed on the Site are quoted in United States Dollars and are valid and effective only in the United States. All prices subject to change without prior notice at any time.
All images are for illustrative purposes only. We have done our best to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend, in large part, on your monitor and its calibration / display technology, we cannot guarantee that your monitor’s display of any color will be accurate and match our products perfectly.
Visiting AtomicFilament.com or sending emails to AtomicFIlament.com constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Atomic Filament does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use AtomicFilament.com only with permission of a parent or guardian. Atomic Filament complies with the requirements of COPPA (Children’s Online Privacy Protection Act), and accordingly, we do not collect any information from anyone under thirteen years of age.
Our website, products and services are all directed to people who are at least 13 years old or older.
Links to third party sites/Third party services
AtomicFilament.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under our control & we cannot be held responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Atomic Filament is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us or any implied association with its operators.
You agree to indemnify, defend and hold harmless Atomic Filament, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Atomic Filament reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Atomic Filament in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CRUNCHTECH INC dba ATOMICFILAMENT.COM AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
CRUNCHTECH INC dba ATOMICFILAMENT.COM . AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. CRUNCHTECH INC dba ATOMICFILAMENT.COM AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.