Atomic Filament FAQ
Welcome to the Atomic Filament FAQ! Whether you're new to 3D printing or a seasoned maker, we've got answers to your most common questions about our filaments, shipping, and printing tips.
📦 Ordering & Shipping
How fast do you ship?
We ship most orders within 1-2 business days! Orders placed before 2 PM EST typically go out the same day. We know you're excited to start printing, so we work hard to get your filament to you quickly.
What type of shipping choices do you provide?
Single 1KG rolls orders have low cost USPS Priority, UPS 2 Day available for urgent product needs, tell us in the notes at checkout.
Orders over $50 ship free to the US 48 states via Priority Mail or UPS, 2-5 rolls of 1 KG spools via Priority Mail, 6-100 rolls UPS. 90% of orders have a two day or less transit time. Large orders ship via UPS. We reserve the right to pick the carrier for free shipping options. We ship 95% of orders the same business day, delays are rare but can occur. If we have trouble fulfilling your order we will email or call you. *** Overnight services are available, please email or call ****
Do you ship to Canada?
No, We don't ship to both and Canada .
What if my filament arrives damaged?
We package every spool carefully, but if something happens in transit, we've got you covered. Contact us within 48 hours with photos, and we'll send a replacement right away.
🎨 Materials & Products
Where can I get SDS / MSDS sheets for your products and some guidance on proper usage?
All 3D printing filaments we sell should be used in a safe manner with adult supervision, adequate & proper air exchange should be used to exhaust fumes generated during 3D printing. Do not exceed operating temperatures listed on product labels. We have SDS sheets available below for each resin type.
Are your filaments AMS compatible?
Yes! All of our 1 KG rolls of filaments are specifically designed to work seamlessly with AMS (Automatic Material Systems) for multi-color printing. Look for "AMS Compatible" in the product title.
My product lost its vacuum seal, is it bad or full of moisture?
No, not at all, we package all filament with desiccant to keep surrounding air within the bag dry, this translates to a dry plastic filament product while still within its original package despite a small puncture. In addition we package all premium carbon fiber products with double desiccant and a ultra sensitive (reusable) humidity indicator card.
Do you guarantee your products & what's your sales/return policy?
Our return policy is available here. Please also read our terms and conditions available here.
What advantage does your product offer compared to the cheaper imported filaments?
Our products are produced using premium grade us made pigments & only virgin prime grade resins. We use top of the line industrial extrusion equipment and several multi axis high speed laser micrometers to ensure a excellent consistent diameter product for beautiful, reliable & strong 3D prints. Quality is our #1 focus. And we are made in the USA!
What are the dimensions of your spools?
Our 1 KG AMS Compatible spools measure 7 7/8" diameter x 2 5/8" thick with a 2" arbor/mount hole and weighs .26 KG. Our 3.5 KG spools measure 12" x 3.75" x 2" hole and weighs .936 KG.
Do you offer 2.85mm filament?
We sure do! While 1.75mm is more common, we carry select products in 2.85mm for printers that require it. Check out our 2.85mm. If you need something else, we can make any of our products in 2.85mm if you can order 40 KGs.
Do you use scrap or recycled plastic for your filament? Will it clog my machine?
We use virgin prime grade PLA, ABS, ASA, PETG resin for all our products. Our extrusion equipment uses a very fine high quality screen pack (polymer filter), This ensures filament free of contamination and excellent trouble free printing.
Do different colors of filament print with different temperatures & settings?
All of our colors print nearly identical with the same temperature profiles. Many competitor products do not and this is unique trait of our product engineering.
🔧 Printing Tips & Troubleshooting
What is the Drying time for the different filaments?
How should I store my filament?
Keep your filament dry and happy! Store spools in airtight containers or bags with desiccant packs. Moisture is the enemy of good prints - it causes stringing, bubbling, and weak layer adhesion. If your filament has been sitting out, consider drying it in a filament dryer or low-temp oven before printing.
💡 Other Questions
Do you offer bulk pricing?
Yes! If you're looking to order larger quantities, reach out to us directly and we'll work out special pricing for you.
Do you allow customers to send the spools back for credit?
Yes! We give customers $2 per spool if you return Atomic Filament spools. We reuse them! We will only take back the AMS compatible spools starting April 1, 2025.
How would apply for credit with Atomic Filament?
Click here for our Credit Application.
Can I return or exchange filament?
We want you to love your filament! If you're not satisfied, contact us within 30 days and we'll make it right. Unopened spools can be returned for a refund, and we're happy to help troubleshoot any printing issues before you decide to return.
How can I stay updated on new colors and products?
Follow us on social media and sign up for our email newsletter below. We announce new releases, special promotions, and printing tips regularly.
Does Atomic Filament have a GSA Contract?
YES! Our Contract number is 47QSMS25D007V. It is under our corporate name, Crunchtech Holdings. For more information, CLICK here.
Still Have Questions?