Atomic Filament FAQ
Q: What type of free shipping do you provide?
A: Single roll 1 KG orders will ship Priority Mail for FREE or FedEx 2 Day Air upgrade for a small surcharge , 2-8 rolls of 1 KG spools via Priority Mail , 9-100 rolls FedEx Ground. 90% of orders have a two day or less transit time . Large orders ship via FedEx Ground. We get most orders out the door the same day if not the next business day , delays are rare but happen and can take an extra couple days to process your order. If we have trouble fulfilling your order we will email or call you.
Q: My product lost its vacuum seal, is it bad or full of moisture?
A: No not at all , we package all filament with desiccant to keep surrounding air within the bag dry, this translates to a dry plastic filament product while still within its original package despite a small puncture.In addition we package all premium carbon fiber products with double desiccant and a ultra sensitive (reusable) humidity indicator card.
Q: Do you guarantee your products & whats your sales/return policy?
Q: What advantage does your product offer compared to the cheaper imported filaments?.
A: Our products are produced using premium grade usa made pigments & only virgin prime grade resins. We use top of the line industrial extrusion equipment and several multi axis high speed laser micrometers to ensure a excellent consistent diameter product for beautiful and reliable 3D prints. Quality is our #1 focus.
Q: What are the dimensions of your spools?
A: Our 1 KG spools measure 8" diameter x 2.8" thick with a 2" arbor/mount hole, Our 3.5 KG spools measure 12" x 3.75" x 2" hole.
Q: Whats the typical diameter of you product?
A: We aim to produce our 1.75mm filaments around 1.745mm average & 2.85 / 3mm products around 2.88mm. This provides excellent compatibility with virtually all current printers on the market.
Q: What kind of temperatures are needed for your products?
A: This depends on many factors such as print speed , printer model , hotend calibration & fan cooling. Our PLA will extrude as low as 180c , we recommend a minimum temperature of 190c and a maximum temperature of 230c. Printing at a higher temperature will give a high gloss finish and better bonding between layers. Typically higher print speeds need higher temperatures. Our ABS products will extrude at a min temp of 230c and a max temp of 250c, We recommend going as hot as possible with ABS to ensure the strongest layer bond. ABS should be printed with no fan cooling on the print and keep drafts around the printer to a absolute minimum , printing in a enclosure / hot room will work best for ABS and give amazing low warp prints. For printers with a heated print surface we recommend 58-62c for PLA and 110c-120c for ABS.
Q: Do you use scrap or recycled plastic for your filament? Will it clog my machine?.
A: We use virgin prime grade PLA ,ABS, PETG resin for all our products.Our extrusion equipment uses a very fine high quality screen pack (polymer filter) , This ensures filament free of contamination and excellent trouble free printing.
Q: Do different colors of filament print with different temperatures?.
A: All of our colors print with the same temperature profiles. Many competitor products do not.
Q: Do your pigments contain heavy metals such as lead and other toxic products?
A: All of our pigments come from a major US color lab, they are non toxic & ROHS compliant, in addition many of our colors meet FDA guidelines for food contact along with our PETG and PLA resins.
FAQ Last modified - 6/4/20