Atomic Filament FAQ
Q: What type of free shipping do you provide?
A: Single roll 1 KG orders will ship FedEx 2 Day Air , 2-6 roll 1 KG spools via Priority Mail. 95% of orders have a two day or less transit time . Large orders ship via FedEx Ground. We get most orders out the door in one business day , delays are rare but happen and can take an extra day to process your order. If we have trouble fulfilling your order we will email asap.
Q: My product lost its vacuum seal, is it bad or full of moisture?
A: No not at all , we package all filament with desiccant to keep surrounding air within the bag dry, this translates to a dry plastic filament product while still within its original package despite a small puncture.In addition we package all premium carbon fiber products with double desiccant and a ultra sensitive (reusable) humidity indicator card.
Q: What advantage does your product offer compared to the cheaper imported filaments?.
A: Our products are produced using premium grade usa made pigments & only virgin prime grade resins. We use top of the line industrial extrusion equipment and several multi axis high speed laser micrometers to ensure a excellent consistent diameter product for beautiful and reliable 3D prints. Quality is our #1 focus.
Q: Do you guarantee your products & whats your sales/return policy?
A: All of our products are thoroughly checked twice with state of the art laser measurement systems during spooling & production for print stopping defects such as lumps / nodes and oversize segments in addition to constantly monitoring consistent tight diameter. In the rare case a defective roll is at question we will replace / refund once the defect is verified. Returns on unopened products due to customer error / no longer wanted must be sealed and returned in like new condition within 30 days. Refunds for unopened but returned items will have a restocking fee of 20% , products returned to us must arrive in good condition to be eligible for a refund , pack your item well as it is your responsibility when shipping items back. We reserve the right to refuse/cancel orders for potential fraud , problematic/abusive customers & competitors aiming to reverse engineer / analyze our products.
Q: What are the dimensions of your spools?
A: Our 1 KG spools measure 8" diameter x 2.75" thick with a 2" arbor/mount hole, Our 3.5 KG spools measure 12" x 3.75" x 2" hole.
Q: Whats the typical diameter of you product?
A: We aim to produce our 1.75mm filaments around 1.74mm average & 2.85 / 3mm products around 2.88mm. This provides excellent compatibility with virtually all current printers on the market.
Q: What kind of temperatures are needed for your products?
A: This depends on many factors such as print speed , printer model , hotend calibration & fan cooling. Our PLA will extrude as low as 180c , we recommend a minimum temperature of 190c and a maximum temperature of 230c. Printing at a higher temperature will give a high gloss finish and better bonding between layers. Typically higher print speeds need higher temperatures. Our ABS products will extrude at a min temp of 230c and a max temp of 250c, We recommend going as hot as possible with ABS to ensure the strongest layer bond. ABS should be printed with no fan cooling on the print and keep drafts around the printer to a absolute minimum , printing in a enclosure / hot room will work best for ABS and give amazing low warp prints. For printers with a heated print surface we recommend 58-62c for PLA and 110c-120c for ABS.
Q: Do you use scrap or recycled plastic for your filament? Will it clog my machine?.
A: We use virgin prime grade PLA ,ABS, PETG resin for all our products.Our extrusion equipment uses a very fine high quality screen pack (polymer filter) , This ensures filament free of contamination and excellent trouble free printing.
Q: Do different colors of filament print with different temperatures?.
A: All of our colors print with the same temperature profiles. Many competitor products do not.
Q: Do your pigments contain heavy metals such as lead and other toxic products?
A: All of our pigments come from a major US color lab, they are non toxic & ROHS compliant, in addition many of our colors meet FDA guidelines for food contact along with our PETG and PLA resins.
FAQ Last modified - 8/16/2019